The BOPIS model (buy online, pickup in-store) is here to stay, but grocery stores are looking into creative ways to use technology to craft a new experience for customers and incentivize in-store shopping. This article covers several ideas, including grab-and-go shopping that will allow smartphones to scan and pay for items and central showrooms for product education and relationship building with customers.
To learn more, read the original Cushman & Wakefield article by Paul Durkin:
https://www.cushmanwakefield.com/en/insights/the-edge/the-grocery-store-of-the-future